<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Kobie Marketing &#124; The Muse: A Loyalty Experience &#187; making loyalty work</title>
	<atom:link href="http://blog.kobie.com/tag/making-loyalty-work-2/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.kobie.com</link>
	<description>Experience Loyalty</description>
	<lastBuildDate>Fri, 17 May 2013 13:09:00 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
		<item>
		<title>Loyalty Marketing Gets an Octane Boost from an Unlikely Friend: ExxonMobil</title>
		<link>http://blog.kobie.com/2012/06/loyalty-marketing-gets-an-octane-boost-from-an-unlikely-friend-exxonmobil/</link>
		<comments>http://blog.kobie.com/2012/06/loyalty-marketing-gets-an-octane-boost-from-an-unlikely-friend-exxonmobil/#comments</comments>
		<pubDate>Mon, 04 Jun 2012 19:27:46 +0000</pubDate>
		<dc:creator>Michael Hemsey</dc:creator>
				<category><![CDATA[Customer Experience & Engagement]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[convenience store]]></category>
		<category><![CDATA[credit card]]></category>
		<category><![CDATA[ExxonMobil]]></category>
		<category><![CDATA[fuel]]></category>
		<category><![CDATA[gas station]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[loyalty technology]]></category>
		<category><![CDATA[making loyalty work]]></category>
		<category><![CDATA[mobile marketing]]></category>
		<category><![CDATA[mobile rewards]]></category>
		<category><![CDATA[partnership]]></category>
		<category><![CDATA[Shopkick]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://blog.kobie.com/?p=1707</guid>
		<description><![CDATA[Your car is hungry and it needs fuel. You’re hungry and you need fuel. That’s the simple logic that helped spark in earnest the growing popularity of gas station convenience stores across the country. While the fad began slowly, with less than 7 percent of gas stations going the way of convenience store in the [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://blog.kobie.com/2012/06/loyalty-marketing-gets-an-octane-boost-from-an-unlikely-friend-exxonmobil/673-02142101/" rel="attachment wp-att-2340"><img class="alignleft size-medium wp-image-2340" title="673-02142101" src="http://blog.kobie.com/wp-content/uploads/2012/06/Loyalty-Marketing-Gets-an-Octane-Boost-from-an-Unlikely-Friend-ExxonMobil-200x300.jpg" alt="" width="200" height="300" /></a>Your car is hungry and it needs fuel. You’re hungry and you need fuel.</p>
<p>That’s the simple logic that helped spark in earnest the growing popularity of gas station convenience stores across the country. While the fad began slowly, with less than 7 percent of <a href="http://www.nacsonline.com/NACS/Resources/Research/History/Pages/default.aspx">gas stations</a> going the way of convenience store in the 1970s, today better than 80 percent of convenience stores also sell gas. Beyond the quick grab-n-go lunch and Slim Jim dessert, however, gas station convenience stores continue to search for new ways to attract foot traffic, expand their shopper offerings and offset still-high gas prices that eat into profit.</p>
<p>Effective cross selling? Yes.  Building Loyalty?  Not so much.</p>
<p>Gasoline is a commodity, and a liquid fuel that doesn’t do much to inspire loyalty. In reality shoppers don’t so much as <em>choose</em> the gas they want. They buy fuel their car <em>needs </em>to function. If the gas gauge was on ‘E’ you can be sure I would stop by the nearest station and fill up – and I wouldn’t be feeling particularly loyal to any one brand.</p>
<p>Now a new partnership between one of the world’s largest and most profitable oil and gas corporations and a popular loyalty company, might be turning the gas station into a loyalty driven shopping destination after all.</p>
<p>A few weeks ago, <a href="http://www.exxonmobil.com/Corporate/default.aspx">ExxonMobil</a> partnered with <a href="http://www.shopkick.com/about">Shopkick,</a> known for developing a popular location-based shopping app, in the hope of driving shopper traffic (no pun intended) and increasing brand loyalty. The mobile rewards campaign was launched at more than 375 ExxonMobil gas stations in Miami, New York and Washington DC, and similar partnerships are up and running with companies like Target, American Eagle and Best Buy. The way it works is simple: a small electronic device is installed at each ExxonMobil location and sends instant rewards information – called kicks – to smartphones that have downloaded the Shopkick mobile app. Rewards include: store gift cards, song downloads, movie tickets, Facebook credits and donations to some 30 charities, according to <a href="http://www.internetretailer.com/2012/04/05/shopkick-steps-gas-its-latest-promotion">Internet Retailer.</a> The app effectively drives loyalty to Exxon gas stations and increases the likelihood, just by a process of numbers, that more people will visit their on-site convenience stores, proving a win-win for gas station owners and for shoppers who use the Shopkick app.</p>
<p>As national <a href="http://www.google.com/hostednews/ap/article/ALeqM5iggQPaKhNpMxCfLHogiyeEZxemAw?docId=962517c21c6348d591c7da310b771d01">gas prices</a> continue their surprising – and welcomed – pre-summer fall (with the exception of California) and “pump pains” lessen, consumers are showing signs that they’re more eager to spend – even if the May jobs report underwhelmed. Electronics, furniture and auto sales all rose in April, though overall retail sales nudged upward by only 0.1%. But a gain is a gain, right? Even so, with companies like Shopkick boasting that some 3 million people have already used their services and big box companies like Target and Best Buy are on board too, the retail loyalty market remains healthy. And if gas stations can be turned into places of incentivized shopping, then there’s no telling what new branded partners might be on Shopkick’s horizon.</p>
<p>Whether it is promising startups like New York-based <a href="http://blog.usingmiles.com/2012/04/30/loyalty-program-news-you-could-use/">LocalBonus</a> that use consumers’ existing credit cards as loyalty cards for LocalBonus member stores and its expansion into Denver, Sacramento, Seattle and Portland, or CVS’s work on upgrading its existing Extra Care loyalty card to a smartphone app, there’s no question that innovation continues. Now if only ExxonMobil and Shopkick could design “smart gasoline” that produced zero emissions. I can guarantee shoppers would be loyal to <em>that.</em></p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.kobie.com/2012/06/loyalty-marketing-gets-an-octane-boost-from-an-unlikely-friend-exxonmobil/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Back to the Automat or Forward to the Food Replicator?</title>
		<link>http://blog.kobie.com/2012/05/back-to-the-automat-or-forward-to-the-food-replicator/</link>
		<comments>http://blog.kobie.com/2012/05/back-to-the-automat-or-forward-to-the-food-replicator/#comments</comments>
		<pubDate>Tue, 08 May 2012 00:08:14 +0000</pubDate>
		<dc:creator>Marc Glazer</dc:creator>
				<category><![CDATA[Loyalty Strategy]]></category>
		<category><![CDATA[Restaurant & Dining]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[loyalty marketing]]></category>
		<category><![CDATA[loyalty technology]]></category>
		<category><![CDATA[making loyalty work]]></category>
		<category><![CDATA[mobile marketing]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[thought leadership]]></category>

		<guid isPermaLink="false">http://blog.kobie.com/?p=1558</guid>
		<description><![CDATA[There’s nothing like opening a blog post with a title that combines Automats – the cool-to-kitschy precursor to fast food restaurants – with a nod to culinary science fiction and Star Trek. The title comes as a response to a recent MediaPost article that gives e cautionary kudos to T.G.I. Friday’s launch of an iPhone [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://blog.kobie.com/2012/05/back-to-the-automat-or-forward-to-the-food-replicator/664-02130051/" rel="attachment wp-att-2374"><img class="alignleft size-medium wp-image-2374" title="664-02130051" src="http://blog.kobie.com/wp-content/uploads/2012/05/Back-to-the-Automat-or-Forward-to-the-Food-Replicator-300x200.jpg" alt="" width="300" height="200" /></a>There’s nothing like opening a blog post with a title that combines Automats – the cool-to-kitschy precursor to fast food restaurants – with a nod to culinary science fiction and <em>Star Trek.</em> The title comes as a response to a recent <a href="http://www.mediapost.com/publications/article/173640/back-to-the-automat-tgi-fridays-mobilizes-se.html">MediaPost</a> article that gives e cautionary kudos to T.G.I. Friday’s launch of an iPhone and Android app that enables self-checkout. The app cuts down on customer wait time, improves service, and helps the franchise become trendsetters in the re-automation of the fast casual experience, helping enhance the customer experience while driving loyalty.</p>
<p>The article’s author, Steve Smith, praises the apps introduction, but suggests too much automation may give restaurant goers a tech-sour stomach. He <a href="http://www.mediapost.com/publications/article/173640/back-to-the-automat-tgi-fridays-mobilizes-se.html">writes:</a></p>
<p>“Creating efficiencies in the retail context almost certainly cuts human elements out of the loop, or at the very least changes the human role. And it is worth considering how and why the original Automat concept invented by Horn &amp; Hardart soon became more of a curio than a fixture in American life. We got a glimpse of a more fully automated future of fast food, and we walked back from it.”</p>
<p>So maybe the Automat wasn’t destined for 21<sup>st</sup> century greatness, but the T.G.I. Friday’s app launch is not a step backward in time. If anything, it is a leap toward to the future where in an engaging and seamless manner, simply dictating (and item comparing) your dining request to an intelligent computer, à la a Star Trek food replicator, gets the job of ordering done so quickly and painlessly that it leaves restaurant patrons <em>more</em> time, not less, to be, well…human.  Customers are able to enjoy the best of the real-world experience that fast casual establishments have to offer.</p>
<p>The online retail environment, already highly automated, is increasingly becoming a model the physical world is trying to emulate. And nothing need be lost. In fact, the mixing and merging of online and offline media speaks to the heart of some of what strategic loyalty companies like Kobie offer. Today’s increasingly omnichannel consumers are tasking omnichannel marketers to keep pace with their shopping demands. It’s a healthy tug-and-pull that’s given rise to a holistic approach we call “omnichannel loyalty” and how marketers aren’t just selling to consumers across all channels simultaneously; they’re gaining invaluable metrics and analytics over <em>how and where </em>their customers want to be engaged.</p>
<p>Physical retail spaces are already offering technologies like intelligent gaming and simulations that can detect shoppers’ moods and even their gender. Advances like this <em>augment</em> the physical world, not undermine it. Maybe in the future stores and restaurants will feature interactive shelving, where products change depending on patron mood or an (artificially) intelligent computer’s deduction of what a customer will likely buy based on previous purchases – or what they had for dinner.</p>
<p>I’m pretty sure not even Star Trek’s replicators could do that. But there’s no sense denying that the online world will continue merging with the physical world and that the customer experience, whether in restaurants or in retail establishments is set to change.</p>
<p>Maybe the next time you finish paying your Fridays’ check, you’ll Tweet your server “thank you and good night.”</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.kobie.com/2012/05/back-to-the-automat-or-forward-to-the-food-replicator/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
